NineWin Privacy Policy

At NineWin, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how Nine Win collects, uses, stores, and safeguards your information when you visit our website, register an account, or use any of our services, including NineWin login, our cashier, our loyalty programme, and our sports betting platform. By creating an account or continuing to use our casino, you agree to the practices described below.

Who We Are

NineWin Casino, operating under the trading name Nine Win, is owned and operated by Pointissimo B.V. and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/969/1019. We are not licensed by the UK Gambling Commission, and Nine Win Casino UK visitors should be aware that our services are offered on an international basis rather than under a UK-specific authorisation. As the data controller, we determine how and why your personal data is processed across our platform, including ninewin.com and any related NineWin app.

Information We Collect

We collect personal data at several stages of your relationship with us, from registration through to withdrawal requests. We gather the following categories of information:

• We collect identity data such as your full name, date of birth, and government-issued ID when you complete verification for your NineWin login
• We record contact details including your email address, phone number, and residential address
• We store financial data such as payment method details for VISA, Mastercard, Apple Pay, Google Pay, and cryptocurrency transactions
• We track gameplay data, including your slot and live casino activity, wagering history, and bonus usage
• We log technical data such as your IP address, device type, browser, and login timestamps whenever you access Nine Win login pages
• We collect communication records from live chat, email, and any contact you make through our support channels

How We Use Your Data

Our NineWin Casino platform uses your personal data for several legitimate purposes. We use your information to verify your identity, process deposits and withdrawals, prevent fraud, and comply with our licensing obligations under Curaçao regulations. We also use your data to manage your Loyalty Rank progress, calculate cashback percentages, and deliver personalised offers such as our Weekly Reload and Improved Wheels rewards. When you contact our support team, we use your details to respond to enquiries about your Nine Win withdrawal, account verification, or bonus eligibility.

We may also use your data to send you marketing communications about promotions, tournaments, and new game releases, unless you have opted out of such communications. You can manage your marketing preferences at any time through your account settings or by contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Our cookies help us remember your login details, understand how you navigate our casino, and measure the performance of our promotions. Some cookies are essential for the operation of our NineWin app and website, while others are used for analytics and advertising purposes. You can adjust your browser settings to restrict or block cookies, though this may affect the functionality of certain features, including Nine Win login and cashier tools.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients in order to operate our services effectively:

• Payment processors that handle deposits and withdrawals, including cryptocurrency transactions
• Identity verification providers who assist us in confirming your age and identity
• Regulatory authorities, including the Curaçao Gaming Authority, when required by law
• Marketing and analytics partners who help us understand website usage and improve our services
• Fraud prevention services that help us detect suspicious activity across our platform

Any third parties we work with are required to handle your data in accordance with appropriate confidentiality and security standards.

Data Security

We use industry-standard encryption and security protocols to protect your personal and financial data. Our systems are designed to prevent unauthorised access, alteration, or disclosure of your information. While we take extensive measures to secure our platform, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials for casino Nine Win access.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and reporting obligations. Even after you close your NineWin account, we may retain certain records for a period required by applicable law, particularly information related to financial transactions and anti-money laundering compliance.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These rights typically include:

• The right to request access to the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to certain types of processing, including direct marketing
• The right to withdraw consent where processing is based on consent

If you wish to exercise any of these rights, you can reach our NineWin contact team through the email address listed below, and we will respond within a reasonable timeframe.

Age Restrictions and Responsible Gaming

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we discover that we have inadvertently gathered information from an underage individual, we will take immediate steps to delete that data. We encourage all players to engage with our platform responsibly and to review our responsible gaming resources.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game developers. We are not responsible for the privacy practices of these external websites, and we recommend reviewing their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer at NineWin. Any updates will be posted on this page, and we encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy, how Nine Win Casino handles your personal data, or if you wish to make a request regarding your information, please contact our support team at support@ninewin.com. Our customer service department is available 24/7 via live chat and email to assist with privacy-related enquiries, account verification, or any other concerns about your data.